Terms of Use
Effective from: September 22, 2026
These terms of use govern the use of the Aistin service.
1. Service Provider
The Aistin service is provided by:
SMUW AI Oy
Business ID 3640665-1
Sinimäentie 10 B
02630 Espoo
Finland
SMUW AI Oy also uses the registered trade name Albert Aistin in its Aistin business operations.
Email: support@aistin.ai
In these terms, the service is referred to as Aistin and the service provider as SMUW AI Oy or service provider.
The user and customer of the service are referred to as user or customer.
2. Acceptance of Terms
By using Aistin's website, application, or other Aistin services, you accept these terms of use.
If you use Aistin on behalf of a company or other organization, you represent that you have the authority to bind that organization to these terms.
Aistin is primarily intended for use by companies and other organizations.
The service may only be used in accordance with these terms and applicable law.
3. User Account
The user must provide correct and sufficient information when creating an account.
The user is responsible for:
the security of their login credentials
activity on their user account
ensuring that credentials are not improperly shared with other individuals.
An organization administrator can manage their organization's users and access rights.
If a user suspects that their user account or credentials have been compromised, they must notify us immediately.
4. Aistin Service
Aistin is a software service designed for business work, information, customer relationships, communication, and business management.
The service may include, for example:
CRM functions
documents
website tools
calendar functions
email functions
automations
integrations with external services
AI-based features.
Service features may depend on the customer's subscription, user role, and integrations in use.
5. Albert and AI Features
Aistin may use the Albert AI assistant as well as other AI-based functions.
AI may, for example:
analyze customer material
summarize information
create drafts
suggest actions
assist with information retrieval
prepare messages, offers, or other content
execute automations activated by the user.
Content produced by AI may be erroneous, incomplete, or otherwise unsuitable for its intended purpose.
The user is responsible for verifying AI-generated content before using it in important decisions or external communications.
Unless a particular function is specifically defined as automatic, the user decides which of Albert's suggestions to use.
Aistin's AI features may be implemented using one or more external AI service providers.
6. External Services and Integrations
Aistin can be connected, at the user's choice, to external services such as:
Google services
Microsoft services
email services
calendar services
payment services
other third-party services.
The user decides which integrations to enable.
Using an integration may require the user's separate approval as well as acceptance of the relevant third party's terms.
SMUW AI Oy is not responsible for third-party service:
availability
changes
outages
discontinuation
operations that we cannot reasonably influence.
If a third party changes or discontinues an interface or other service, Aistin's functionality related to that service may change or cease to function.
7. Customer Content
The customer retains ownership of content added to Aistin.
Such content may include, for example:
documents
CRM data
images
website content
emails
notes
calendar data
instructions given by the user to AI.
The customer grants SMUW AI Oy the right to process content to the extent necessary for:
providing the service
implementing user-requested functions
storing and transferring content
maintaining service security
resolving technical issues.
This right does not transfer ownership of the content to SMUW AI Oy.
Aistin does not use customer private content to train general-purpose AI models.
8. Customer Responsibility for Content
The customer is responsible for ensuring that:
they have the right to store content in Aistin
content is processed lawfully
necessary consents and other legal bases for processing exist
content does not infringe third-party intellectual property rights or other rights.
The customer must particularly ensure that the processing of personal data imported into Aistin complies with data protection legislation.
9. Personal Data
Aistin's processing of personal data is described in more detail in Aistin's privacy policy:
https://www.aistin.ai/en/privacy-policy
When SMUW AI Oy processes personal data on behalf of the customer as a data processor, the processing is subject to a separate data processing agreement when required.
10. Permitted Use
Aistin must not be used for:
illegal activities
violating the rights of other individuals
distributing malware or other harmful content
circumventing service security
obtaining unauthorized access
unreasonably burdening Aistin's infrastructure
sending spam or other illegal communications
impersonating another person in a misleading manner
processing content for which the user does not have appropriate rights.
Users must also comply with the terms and use policies of external services connected to Aistin.
11. Subscriptions and Pricing
Aistin may offer free and paid service tiers.
For a paid subscription, the following are determined based on the pricing or quote provided to the customer at the time of subscription:
price
billing period
features
user numbers
possible usage limits.
Monthly or annual subscriptions renew automatically unless canceled before the next billing period begins.
Depending on service features, the customer may:
add or remove user licenses
change service tier
terminate their subscription.
Payments already made are not refunded, and partial billing periods are not credited, unless mandatory legislation requires otherwise.
12. Price Changes
We may change service pricing.
Price changes that materially affect an existing paid subscription will be communicated with reasonable advance notice.
Price changes generally take effect at the earliest at the beginning of the next billing period.
13. Service Changes
Aistin evolves continuously.
We may:
add features
modify features
replace technical solutions
change the user interface
remove features.
If we remove or materially change a core feature of a customer's paid service, we will strive to provide advance notice when reasonably possible.
14. Service Availability
We strive to keep Aistin reliably available, but we do not guarantee uninterrupted or error-free operation.
Service outages may occur due to, for example:
maintenance work
software errors
infrastructure issues
security measures
external service disruptions.
We may perform urgent maintenance or security measures without prior notice.
15. Service Suspension
We may temporarily restrict or suspend a user's access to the service for justified reasons.
Such reasons may include, for example:
material breach of these terms
failure to pay
security risk
illegal use
harming the service or other users
requirement by authorities or law.
If immediate suspension is not necessary, we will strive to provide advance notice and give the customer a reasonable opportunity to remedy the breach.
16. Subscription Termination
The customer may terminate their subscription through currently available self-service or customer service channels.
Termination normally takes effect at the end of the current paid billing period.
After this, the user's right to use paid features ends, or the service may transition to a free service tier if one is available.
The customer should export any data they need from the service before final account deletion.
17. Intellectual Property Rights
The following related to the Aistin service are the property of SMUW AI Oy or its licensors:
software
source code
user interface
service structure
Aistin brand
Albert character
logos
documentation
other SMUW AI Oy proprietary material.
These terms grant the user only a limited right to use the service as needed.
The customer retains ownership of content added to Aistin.
18. Confidentiality
We treat non-public business information stored by the customer in Aistin as confidential.
We may grant access to it to our employees and service providers only to the extent required by service provision, security, customer support, or statutory obligations.
19. Limitations of Service and AI
Aistin and Albert should not be considered independent legal, medical, accounting, tax, or other professional advice.
Material produced using the service should be evaluated with the due diligence required by its intended use.
The user is ultimately responsible for business decisions made using the service and for content sent externally from the service.
20. Warranty Disclaimer
The service is provided as is and as available.
To the extent permitted by mandatory law, we do not warrant that:
the service meets all of the user's specific needs
the service will always operate without interruption
all errors can be corrected
AI-generated content is always accurate or complete.
21. Limitation of Liability
To the extent permitted by mandatory law, SMUW AI Oy is not liable for indirect or consequential damages such as:
lost profits
loss of revenue
business interruption
indirect data loss
other consequential damages.
SMUW AI Oy's total liability for service-related claims is limited to the greater of:
EUR 1,000, or
the fees paid by the customer for Aistin during the 12 months preceding the event giving rise to the claim.
Liability limitations do not apply to the extent liability cannot be limited by law.
22. Backups
Although Aistin uses technical backups to support service continuity, the customer must ensure proper backup of material critical to their business.
Technical backups are not intended as the customer's own archiving service.
23. Force Majeure
SMUW AI Oy is not liable for delays or damages resulting from events beyond our reasonable control.
Such events may include, for example:
widespread telecommunications or power outages
serious cloud service disruption
natural disaster
war or government action
strike
other similar force majeure event.
24. Consumer Rights
Aistin is primarily intended for use by companies and organizations.
However, if a user uses the service as a consumer, nothing in these terms limits the rights granted to the consumer under mandatory law.
For example, consumers may have distance selling-related withdrawal rights under applicable law.
25. Changes to Terms of Use
We may update these terms of use.
If a change materially affects an existing customer's rights or obligations, we will provide reasonable advance notice of the change.
Current terms of use are available at:
https://www.aistin.ai/en/terms-of-use
26. Governing Law and Disputes
These terms of use are governed by Finnish law.
Disputes with business customers shall primarily be resolved through negotiation.
If the matter cannot be resolved through negotiation, disputes shall be resolved in a competent Finnish court.
Consumers are subject to their mandatory statutory rights and jurisdiction rules.
27. Partial Invalidity
If any provision of these terms is found to be invalid or unenforceable, the remaining terms shall remain in effect.
28. Entire Agreement
These terms of use, the privacy policy, and any separate written agreement with the customer constitute the entire contractual agreement regarding the Aistin service.
If a separate agreement with the customer contains terms that differ from these terms of use, the terms of the separate agreement shall prevail in case of conflict.
29. Contact Information
Questions regarding the Aistin service and these terms of use:
SMUW AI Oy
Trade name Albert Aistin
Business ID 3640665-1
Sinimäentie 10 B
02630 Espoo
Finland